The mission of Leland Volunteer Fire/Rescue Department will be as follows:
It is the duty of the Leland Volunteer Fire/Rescue Department to respond to requests for emergency medical aid, fire services, rescue services, and support to the citizens of the Leland community, Brunswick County, and any other agency in need of our services. Citizens, visitors, and businesses safety of our community are of the utmost concern of the Leland Volunteer Fire/Rescue Department and will always receive the best available services we have to offer.
The Leland Volunteer Fire/Rescue Department and its employees will always strive to achieve the following goals and objectives as they execute their duties:
- Act in a professional and courteous manner during contact with the public, patients, hospital staff, public safety agencies, and other personnel or agencies.
- Respond safely and rapidly to all requests for emergency services.
- Adhere to established performance standards which direct the actions of personnel during emergency operations and while executing the duties.
- Strive to deliver quality customer service and continue to improve the level of care as changes in knowledge and technology are introduced into the emergency services arena.
- Utilize county equipment and resources efficiently and respectfully.
- Protect the confidentiality of all patient medical information.
- Show proper respect for, and adhere to, established Chain-of-Command when faced with procedural and personnel issues.
- Work together, individually and as a team to meet the goals and objectives outlined above.